operational support system (OSS)
An operational support system (OSS) is a set of programs that help a communications service
provider monitor, control, analyze and manage a telephone or computer network. As the traditional
voice telephone systems converges with packet-oriented
Internet traffic (including VoIP),
broadband
applications such as teleconferencing and DSL, more
sophisticated systems like OSS are needed activities like ordering and tracking network components
(including IP
addresses), usage and traffic patterns, billing and reporting.
This was last updated in July 2007
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