
	call center


	Home > CRM Definitions - Call center

SearchCRM.com Definitions (Powered by WhatIs.com)

EMAIL THIS

LOOK UP TECH TERMS		Powered by:

Browse tech terms alphabetically:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

call center

Digg This!

StumbleUpon

Del.icio.us

- A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.

Getting started with call centers

To explore how a call center is used in the enterprise, here are some additional resources:

Call Center Manager Learning Guide: Browse a collection of call center management best practices and other resources.

Call Center Metrics: Get an overview of the top 10 call center metrics.

Chapter Download: Team building games for call center employees: Learn about three team building games and activities for call center employees.

Top 10 call center technology must-haves: Find out which call center technologies made the list and should be in your call center now.

LAST UPDATED:

24 Sep 2008

Read more about call center:

-	The Call Center Magazine Web site is devoted to call center news.
-	SearchCRM.com has information about the use of call centers in customer relationship management.

Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com

Digg This!

StumbleUpon

Del.icio.us

RELATED CONTENT

	Five best practices for starting a call center There many factors to consider when building a new call center, and doing it successfully can be a difficult, time-consuming process. Use these five...
	Understanding the virtual call center trend: Quiz This quiz will get you up to speed on the virtual call center trend and the call center technologies associated with it.
	Making real-time information a reality in the contact center Real time marketing information can transform a contact center from a cost center to a profit center of organizations follow a few rules.

RELATED GLOSSARY TERMS

Terms from Whatis.com − the technology online dictionary

abandoned call (SearchCRM.com)
An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs... (Continued)

call center agent (SearchCRM.com)
A call center agent is the person who handles incoming or outgoing customer calls for a business.

Comprehensive customizable CRM, call center CRM and Marketing Automation software.

CRM Solutions

SEARCH

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints \| Site Map All Rights Reserved, Copyright 2000 - 2008, TechTarget \| Read our Privacy Policy