Nemertes service provider awards reflect enterprise views on excellence

By Kate Gerwig, Site Editor 24 Apr 2008 | SearchTelecom

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Eleven telecom service providers have been recognized for excellence in providing advanced communications services by Nemertes Research in the company's first PilotHouse awards. The awards were not awarded by the research firm itself but by 647 enterprise IT executives taking part in Nemertes' surveys and benchmark studies on advanced communications services.

Already, the service provider awards have had an impact on enterprises getting ready to send out service RFPs. Robin Gareiss Executive Vice President, Nemertes Research

As part of Nemertes' Advanced Communications Services research project, 647 IT executives rated their primary and secondary service providers and provided details on how they use carrier services. The PilotHouse Awards recognized both major and emerging service providers that received the highest average scores in several categories.

"These organizations represent the cream of the crop when it comes to deploying and utilizing next-generation services including MPLS, Ethernet, hosted services and other emerging offerings," said Robin Gareiss, Nemertes' executive vice president and senior founding partner. "If you want to know who's leading the pack when it comes to using and delivering these services, this extensive, five-month research project gives insight to the top carriers and businesses that effectively leverage their services."

Already, the service provider awards have had an impact on enterprises getting ready to send out service RFPs, Gareiss said.

The awards recognized both major and emerging service providers that received the highest average scores in several categories.

And the winners are:

Nemertes Research 2008 PilotHouse Awards for Advanced Communications Services

Favorite Providers

• Major Carriers
  • Small Business Customers: Sprint
  • Midsize Business Customers: Sprint
  • Large Business Customers: AT&T
  • Very Large Business Customers: Qwest Communications International

• Emerging Carriers
  • Small Business Customers: Time Warner Telecom
  • Midsize Business Customers: Masergy
  • Large Business Customers: Level 3 Communications
  • Very Large Business Customers: Cable and Wireless

Customer Experience Awards

• Major Carriers
  • Best Customer Service: Qwest Communications International
  • Best Technical Service: AT&T
  • Best Network Performance & Reliability: Qwest Communications International
  • Best Technology Innovation: AT&T
  • Best Value: Qwest Communications International
  • Best Overall: Qwest Communications International

• Emerging Carriers
  • Best Customer Service: Cogent Communications
  • Best Technical Service: Masergy
  • Best Network Performance & Reliability: Masergy
  • Best Technology Innovation: Tata Communications
  • Best Value: Masergy
  • Best Overall: Masergy

Service-Specific Awards

MPLS Services

• Major Carriers
  • Best Customer Service: Qwest Communications International
  • Best Technical Service: BT Global Services
  • Best Network Performance & Reliability: BT Global Services
  • Best Technology Innovation: BT Global Services
  • Best Value: AT&T
  • Best Performance Monitoring & Reporting: Verizon Business
  • Best Service Level Agreements: BT Global Services
  • Best Overall: BT Global Services

• Emerging Carriers
  • Best Customer Service: Cable & Wireless
  • Best Technical Service: Masergy
  • Best Network Performance & Reliability: Masergy
  • Best Technology Innovation: Tata Communications
  • Best Value: Masergy
  • Best Performance Monitoring & Reporting: Masergy
  • Best Service Level Agreements: Masergy
  • Best Overall: Masergy

Ethernet Services

• Major Carriers
  • Best Customer Service: Qwest Communications International
  • Best Technical Service: Verizon Business
  • Best Network Performance & Reliability: BT Global Services
  • Best Technology Innovation: BT Global Services
  • Best Value: AT&T
  • Best Performance Monitoring & Reporting: Verizon Business
  • Best Service Level Agreements: BT Global Services
  • Best Overall: BT Global Services

• Emerging Carriers
  • Best Customer Service: Time Warner Telecom
  • Best Technical Service: Masergy
  • Best Network Performance & Reliability: Time Warner Telecom
  • Best Technology Innovation: Time Warner Telecom
  • Best Value: Time Warner Telecom
  • Best Performance Monitoring & Reporting: Time Warner Telecom
  • Best Service Level Agreements: Masergy

Tags: Business and Managed Services,  Carrier Ethernet,  MPLS (Multi-protocol Label Switching) Networks,  VIEW ALL TAGS

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