From NOCs to ROCs: Helping service providers monitor business operations

The introduction of more complex service offerings on multiple platforms, and the sheer volume of services rocketing across multiple carrier networks around the globe, means more complex revenue tracking, too. Studies show "revenue leakage" from technical errors and fraud is increasing to near-epidemic levels, and that, along with service providers ramping up a record number of new service packages with individual price points can lead to flawed processes, poor systems integration, invoicing errors and incomplete or incorrect usage data. In this 10 minute podcast, Jeff Cotrupe and Kate Gerwig discuss how service providers are using a revenue operations center (ROC) to at long last integrate revenue processes with the rest of their OSS/BSS fabric.

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As service providers roll out next-generation networks and services, they need next-generation operations and business support systems (OSS/BSS) to go along with them.

The introduction of more complex service offerings on multiple platforms, and the sheer volume of services rocketing across multiple carrier networks around the globe, means more complex revenue tracking, too. Studies show "revenue leakage" from technical errors and fraud is increasing to near-epidemic levels, and that, along with service providers ramping up a record number of new service packages with individual price points can lead to flawed processes, poor systems integration, invoicing errors and incomplete or incorrect usage data.

In this 10 minute podcast, Jeff Cotrupe and Kate Gerwig discuss how service providers are using a revenue operations center (ROC) to at long last integrate revenue processes with the rest of their OSS/BSS fabric.

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About the podcaster: Jeffrey Paul Cotrupe is the CEO of MarketPOWER, LLC, which he founded in 2003. Cotrupe is a former practice leader at Gartner and director at ADC Telecommunications who helped relaunch an OSS/BSS research practice at RHK (now Ovum). Cotrupe has provided analyst services to Yankee Group and strategic consulting services from the Silicon Valley to a spinoff of Telecom Italia; relaunched companies and helped others win tens of millions in venture capital funding; and conceived, designed, named and launched products/features/companies including Stratecast (a division of Frost & Sullivan).

This was first published in September 2008

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