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2010 telecom fan favorites – the gifts that keep on giving
It’s time again for the top-ranked SearchTelecom.com telecom content of the year, and you voted with your clicks for the best of IPv6, Optical Network Transport, 4G LTE, MPLS and OSS/BSS. Feel free to re-gift to your very best friends. Feature
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TM Forum standardizes wide range of business performance metrics
Business performance metrics are essential to communications providers, and the TM Forum has standardized a wide range metrics for service providers, vendors and consultants to ensure they're talking about the same things when measuring things like c... Column
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Building the 4G wireless network: Exploring LTE architecture and services drivers
Part 1 of our Telecom Insights carriers' guide to building 4G LTE networks takes a close look at the diverse forces driving LTE architecture planning and deployment, which require operators to analyze the broadband service and usage habits of their w... Telecom Insights
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Beyond its OSS roots, TM Forum evolves with the telecom industry
The TM Forum has its roots in telecom industry OSS, but communications industry evolution has caused the organization to evolve and embrace new markets like the defense and cable industries, as well as new issues like cloud computing services. Forum ... Column
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AT&T U-verse mobile video services raise the bar with Wi-Fi downloads
AT&T U-verse integrated its mobile video services into its U-Verse TV package using an iPhone app to enable users to download content via Wi-Fi, a move that steps up the competition, according to Stratecast's Mike Jude. Column
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The changing requirements of telecom operations and business support systems
Operations support systems (OSSs) have always been essential software tools for the telecom industry, but as networks converge on IP, and business relationships and standards change, there is more emphasis on OSSs than ever before. This Telecom Insig... Telecom Insights
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Next-generation OSS platforms: Faster time to market for new services
A new survey correlates next-generation OSS platforms with faster time to market. With many carriers confounded by convoluted legacy systems, why have they been slow to upgrade? News | 20 Apr 2011
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MetroPCS deploys new subscriber Web portal to raise mobile ARPU
As MetroPCS launched its LTE network last year, it revamped its legacy mobile Web portal with artificial intelligence to improve subscriber loyalty and boost mobile ARPU. News | 23 Feb 2011
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Scaling cloud service delivery with flatter data center architecture
Advanced services like cloud computing are key to future revenue growth. Flatter next-generation data center architecture makes next-gen service delivery more cost-effective. Article | 10 Nov 2010
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App stores, 'bill shock' drive need for smarter real-time billing
A recent case involving a Boston-area teen and his $18,000 cell phone bill highlights the need for smarter real-time billing systems to avoid "bill shock" as more third-party retailer apps flood the market. Article | 20 May 2010
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Alcatel-Lucent launches service layer architecture for carrier/application developer mashups
Alcatel-Lucent has joined a growing number of telecom equipment vendors creating service layer architecture solutions to help carriers safely open network APIs to third-party application developers and content providers in order to create mashups tha... Article | 03 Dec 2009
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Telecoms now see customer service as differentiator, not cost center
Even as carriers look to cut costs, customer service remains a strategic asset, for both consumer and corporate customers. There are ways to cut costs, but analysts caution against being penny wise and pound foolish. Article | 12 Feb 2009
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Telecom OSS transformation can't stop for economic woes
If telecom service providers are to monetize their IP networks, they need to continue transforming their operations support systems (OSSs) even during a down economy, and consider a new wholesale infrastructure model. Article | 18 Nov 2008
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As TM Forum broadens focus, IPsphere Forum acquisition under way
With a focus on results and enabling services, TM Forum signs paperwork to acquire IPsphere Forum. Article | 28 Aug 2008
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Next-gen OSS may include revenue operations centers (ROCs) to monitor business processes
In an environment where change is the only constant, service providers are faced with consolidating operations from a variety of acquisitions while they're reinventing themselves as visionary "next-gen" providers, even though the successful busine... Interview | 04 Apr 2008
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Revenue assurance a critical tool for telecom success
Proper revenue assurance can help limit the amount of money lost to faulty billing systems, redundantly provided services and fraud. Article | 13 Nov 2007
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Virtualization technology offers cloud infrastructure flexibility
By using virtualization technology, cloud service providers gain infrastructure evolution options and also flexibility in terms of their evolving cloud services mix. Tip
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OSS/BSS shifts to XML-based quality of experience model
The role of operations and business support systems (OSS/BSS) is moving toward a software-based XML customer experience model that focuses on the user’s quality of experience. Tip
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Beyond the smart grid: Exploring facilities monitoring as a service
Telecom network operators looking for revenue opportunities related to smart grid activity are seeing major revenue potential in facilities monitoring as a service. Tip
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Top five telecom trends: Make way for convergence 2011
The top five telecom industry trends for 2011 show clear signs of "convergence 2011" – where mobile broadband, cloud computing and regulatory policy turn the traditional telecom industry on its head. Article
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Minimizing the impact of 4G wireless on network operations
The impact of 4G wireless on network operations can be eased by advanced infrastructure and deployment planning in the radio network, backhaul, service interconnection and content management. Tip
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Customer data analytics: New revenue option for network operators
The TM Forum believes facilities-based network operators should invest in high-quality analytics tools to provide advanced customer data analytics to other service providers in order to create new revenue from the vast amount of customer information ... Tip
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New telecom industry trends require OSS/BSS systems changes
New telecom industry trends are driving OSS/BSS systems requirements, with new service layer architecture and customer experience management at the core, causing a move to automated systems and management-as-service logic. Tip
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Weighing the value of optical/electrical network convergence
Telecom carriers must weigh several factors to assess the value of combining optical and electrical network layers -- opto-electrical network convergence -- as packet networking increases in order to ensure lower operations costs, necessary managemen... Tip
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Net neutrality could hinder 4G and differentiated services
The arrival of 4G wireless broadband may increase government net neutrality intervention, and as a result, stifle differentiated services growth and the revenue generated by it in the name of equalizing Internet access. Tip
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Service delivery platforms facilitate advanced service management
Network operators are dependent on the processes that support lifecycle management of cross-network services and their components. Service delivery platforms (SDPs) facilitate an advanced service management vision by offering APIs and protocols that ... Tip
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What are the similarities and differences between OSS and NMS?
What's the difference between operations support systems (OSS) and network management systems (NMS)? Telecom networking expert Ivan Pepelnjak has the answer. Ask the Expert
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Class of Service (CoS)
Class of Service (CoS) is a way of managing traffic in a network by grouping similar types of traffic (for example, e-mail, streaming video, voice, large document file transfer) together and treating each type as a class with its own level of service... Definition
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From NOCs to ROCs: Helping service providers monitor business operations
The introduction of more complex service offerings on multiple platforms, and the sheer volume of services rocketing across multiple carrier networks around the globe, means more complex revenue tracking, too. Studies show "revenue leakage" from tech... Podcast
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Virtualization technology offers cloud infrastructure flexibility
By using virtualization technology, cloud service providers gain infrastructure evolution options and also flexibility in terms of their evolving cloud services mix. Tip
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Next-generation OSS platforms: Faster time to market for new services
A new survey correlates next-generation OSS platforms with faster time to market. With many carriers confounded by convoluted legacy systems, why have they been slow to upgrade? News
-
OSS/BSS shifts to XML-based quality of experience model
The role of operations and business support systems (OSS/BSS) is moving toward a software-based XML customer experience model that focuses on the user’s quality of experience. Tip
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Beyond the smart grid: Exploring facilities monitoring as a service
Telecom network operators looking for revenue opportunities related to smart grid activity are seeing major revenue potential in facilities monitoring as a service. Tip
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MetroPCS deploys new subscriber Web portal to raise mobile ARPU
As MetroPCS launched its LTE network last year, it revamped its legacy mobile Web portal with artificial intelligence to improve subscriber loyalty and boost mobile ARPU. News
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Top five telecom trends: Make way for convergence 2011
The top five telecom industry trends for 2011 show clear signs of "convergence 2011" – where mobile broadband, cloud computing and regulatory policy turn the traditional telecom industry on its head. Article
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2010 telecom fan favorites – the gifts that keep on giving
It’s time again for the top-ranked SearchTelecom.com telecom content of the year, and you voted with your clicks for the best of IPv6, Optical Network Transport, 4G LTE, MPLS and OSS/BSS. Feel free to re-gift to your very best friends. Feature
-
Minimizing the impact of 4G wireless on network operations
The impact of 4G wireless on network operations can be eased by advanced infrastructure and deployment planning in the radio network, backhaul, service interconnection and content management. Tip
-
Scaling cloud service delivery with flatter data center architecture
Advanced services like cloud computing are key to future revenue growth. Flatter next-generation data center architecture makes next-gen service delivery more cost-effective. Article
-
Customer data analytics: New revenue option for network operators
The TM Forum believes facilities-based network operators should invest in high-quality analytics tools to provide advanced customer data analytics to other service providers in order to create new revenue from the vast amount of customer information ... Tip
- See more All on Telecom OSS and BSS
About Telecom OSS and BSS
Telecom OSS and BSS are software systems that supporting operational network processes. OSSs (operations support systems) track network inventory, assets and provisioning of services, while BSSs (business support systems) deal with customer relationship management (CRM) and processes including taking orders, processing bills and collecting payments. Learn about these software tools and how they interact with the network and other systems here.