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Telecom OSS and BSS News
February 23, 2011
As MetroPCS launched its LTE network last year, it revamped its legacy mobile Web portal with artificial intelligence to improve subscriber loyalty and boost mobile ARPU.
May 20, 2010
A recent case involving a Boston-area teen and his $18,000 cell phone bill highlights the need for smarter real-time billing systems to avoid "bill shock" as more third-party retailer apps flood the market.
February 12, 2009
Even as carriers look to cut costs, customer service remains a strategic asset, for both consumer and corporate customers. There are ways to cut costs, but analysts caution against being penny wise and pound foolish.
November 18, 2008
If telecom service providers are to monetize their IP networks, they need to continue transforming their operations support systems (OSSs) even during a down economy, and consider a new wholesale infrastructure model.
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Class of Service (CoS) is a way of managing traffic in a network by grouping similar types of traffic (for example, e-mail, streaming video, voice, large document file transfer) together and treating each type as a class with its own level of ... Continue Reading
An operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyze and manage a telephone or computer network. Continue Reading
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Operators need new management and orchestration systems to support virtual and physical networks and to link network elements to customers' services. Continue Reading
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By using virtualization technology, cloud service providers gain infrastructure evolution options and also flexibility in terms of their evolving cloud services mix. Continue Reading
The role of operations and business support systems (OSS/BSS) is moving toward a software-based XML customer experience model that focuses on the user’s quality of experience. Continue Reading
Telecom network operators looking for revenue opportunities related to smart grid activity are seeing major revenue potential in facilities monitoring as a service. Continue Reading