New year, new concerns. Operations and business support systems (OSS/BSS) for service providers have always been important, but not front and center in terms of coffee-machine chat. Change all that as the telecom industry continues its march to complete IP network transformations.

To help you with your transformation starting now, will feature guest columns from the TM Forum, the communications industry consortium that concentrates on improving business effectiveness -- and no BS, that means

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OSS and BSS.

The global TM Forum works with an expanding list of communications, telecommunications and media industry members to provide solutions and guidance to transform the way digital services are created, delivered and charged.

In the coming months, TM Forum members will offer their opinions on how the industry can reduce the costs and risks associated with creating and delivering profitable services and increase revenue from delivering vast amounts of content.

To start off the series, TM Forum President Martin Creaner talks about moving transformation projects forward, despite the economy. Check back in the coming months for more on OSS/BSS solutions, issues and trends.

This was first published in January 2009

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